Last Updated: 24 November 2025
Motails (“we,” “our,” or “us”) is a premium pet boarding and daycare service based in Ahmedabad. We are committed to protecting the privacy and personal information of our customers and ensuring a safe, transparent experience when you use our services or visit our website.
Information We Collect
- Personal Information
We may collect:
- Name of pet parent
- Contact details (phone number, email address, address)
- Payment information (processed securely through third-party gateways)
- Government ID proof (if required for verification)
- Pet Information
To provide safe and personalized care:
- Pet name, age, breed
- Medical history
- Vaccination records
- Behavioural details
- Dietary preferences and routines
- Usage & Technical Data
When you interact with our website or digital services:
- IP address
- Device information
- Browser details
- Pages visited and usage activity
How We Use Your Information
We use collected information to:
- Manage bookings and reservations
- Provide boarding, daycare, training, and grooming services
- Ensure pet safety and well-being
- Communicate updates, reminders, and service notifications
- Improve our services and customer experience
- Process payments securely
- Send marketing or promotional offers (only if you opt in)
- Comply with legal and regulatory requirements
Sharing Your Information
We do not sell your information.
We may share limited data with:
- Service Providers
- Payment processors
- Veterinary partners (in case of emergencies)
- IT and security service providers
- Legal Authorities
Only when required to comply with the law or protect the safety of pets, customers, or staff.
Cookies & Tracking
We implement strict security measures, including:
- Encrypted storage
- Secure payment gateways
- Restricted access to sensitive information
- Continuous monitoring for vulnerabilities
However, no method of transmission or storage is completely secure.
Data Security
Our website may use cookies to:
- Improve performance
- Remember your preferences
- Analyze user behaviour
You may disable cookies through your browser settings, but some features may not work properly.
Data Retention
We retain data only as long as necessary for:
- Providing services
- Legal compliance
- Business and operational needs
Data is securely deleted or anonymized after the required period.
Your Rights
Depending on applicable laws, you may:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Opt out of marketing communications
- Request data portability
To exercise these rights, use the contact details provided below.
Third-Party Websites
Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites.
Children’s Privacy
Our services are intended for adults.
We do not knowingly collect information from anyone under 18.
Changes to This Privacy Policy
We may update this policy periodically.
The revised version will always include an updated “Last Updated” date.
Contact Us
For any questions, concerns, or privacy-related requests, please contact us:
Motails – Premium Pet Boarding & Daycare, Ahmedabad
Address: Mangalam Farm, Road, near by Kanjari – Thol Road, opp. Terra Farms, Chandanpura, Ahmedabad, Gujarat 384441
Phone: +91 7300975155
Email: bookmotails@gmail.com